Shimano Returns & Exchanges

We are committed to the quality of our cycling and fishing gear; if you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the unused items, including all original tags and technical manuals, into the original shipping box or a similar sturdy container.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package, ensuring old labels are covered.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.